Refund Policy

Introduction

We want you to understand how refunds work before you purchase Omni Flash credits, subscriptions, or paid plans. This policy explains when a refund may be available and how to request one.

Refund Request Window

Refund requests must be submitted within 7 days of the purchase date. Requests submitted after this 7-day window are generally not eligible for a refund.

Eligibility

To qualify for a refund, your account must meet all of the following conditions:

• The request is submitted within 7 days of purchase.
• Your account has submitted fewer than 10 AI processing or video editing tasks after the purchase.
• At least 80% of the purchased credits remain unused.
• The service has not been used in violation of our Terms of Service.
• The purchase was not made with free credits, promotional credits, a special offer, or another non-refundable promotion.

How to Request a Refund

Send your refund request to support@omniflashai.org and include:

• Your account email address.
• The order number or payment receipt.
• The purchase date.
• A brief explanation of the reason for the refund request.

We may ask for additional information if needed to verify your account, payment, or usage history.

Non-Refundable Purchases

The following purchases and situations are not eligible for refunds:

• Requests made after the 7-day refund window.
• Accounts that have submitted 10 or more AI processing or video editing tasks after purchase.
• Purchases where more than 20% of the purchased credits have been consumed.
• Purchases connected to abuse, fraud, chargeback misuse, or violations of our Terms of Service.
• Free trial credits, bonus credits, promotional credits, or discounted special offers.
• Subscription renewals for a current billing period, except where required by applicable law.
• Cryptocurrency or blockchain-based payments, if supported, because those transactions are irreversible.

Subscriptions and Cancellations

You may cancel a subscription to prevent future renewals. Cancellation does not automatically refund the current billing period. After cancellation, access to paid features, credits, or plan benefits may continue until the end of the current billing period unless otherwise stated at checkout.

Review and Processing Timeline

Eligible refund requests are usually reviewed within 3 business days. If approved, the refund will be issued to the original payment method when possible.

Refunds typically take 5 to 10 business days to appear on your statement, depending on your bank, card issuer, payment provider, or region.

Partial Refunds

In limited cases, we may offer a partial refund based on usage, time elapsed since purchase, credits consumed, and the specific circumstances of the request. Partial refunds are reviewed case by case.

Account and Content After Refund

After a refund is approved, we may revoke purchased credits, disable paid plan benefits, restrict account access, or remove generated assets associated with the refunded purchase. You are responsible for saving any content you need before requesting a refund.

Policy Changes

We may update this refund policy from time to time. The updated policy will be posted on this page with a revised date. Continued use of Omni Flash after policy changes means you accept the updated policy.

Contact

Website: https://omniflashai.org
Email: support@omniflashai.org